Services

Ways we can help.

Most of what we do is some mix of these. On the first call we’ll help you work out which one your business would get the most out of.

01

Build what you’re missing
from a clean sheet

Right tool for the job

One simple place to run the day-to-day: your orders, scheduling, projects, clients, and the handoffs between them, instead of ten spreadsheets and a shared inbox.

It runs on whichever platform suits your business best, and we will walk you through that decision without assuming you speak our language. What matters more is how it is put together underneath, because that is what keeps it working years from now.

✓Planning it out together
✓Screens and forms made for you
✓Control over who sees what
✓Reports built in from day one
✓Set up and ready to use
✓Training for your team

Airtable for small businesses →

02

Fix what you have
without starting over

Any system

Most systems don’t need to be replaced. They need to be cleaned up and quietly put back in working order, which is usually faster and far less disruptive than starting over.

We’ve picked up systems whose original builder is long gone, tidied customer lists that four different people each filled in their own way, fixed reports that stopped adding up, cleared out duplicates, and found the single bad entry that was crashing everything every night.

✓Cleaned up and reorganized
✓Made faster
✓Duplicates cleared out
✓Broken reports fixed
✓Written down so it is no longer a mystery
✓Steady enough to hand over
From recent work

Took on a system that had got tangled over the years: duplicate records everywhere, automatic tasks that had quietly stopped running, and reports nobody trusted any more. We reorganized how it was put together so it ran fast and reliably again, without rebuilding it from scratch.

Database cleanup & stabilization
03

Replace an old system
carefully, nothing lost

From anywhere → anywhere

Sometimes the setup that got your business this far simply cannot take it any further. We move you onto something current, carefully, with every single record accounted for along the way.

Usually that means a fifteen-year-old system brought onto something your team can open from any browser, or a pile of spreadsheets that grew year after year replaced by one place everybody works from. We go through what you have, build the new home for it, move everything across, check it twice, and show your team how to use it.

✓Full review of your current data
✓The new system, built
✓Automated, repeatable migration
✓Record-level reconciliation
✓Planned production changeover
✓Training for your team

Replacing an old FileMaker system →

04

A look at your setup
when something feels off

A review, nothing more

Sometimes you just want someone to look things over. We go through your setup, sit down with the people who use it every day, and come back with a clear picture of what is worth improving and what is already working perfectly well.

We walk you through everything we found, talk it over together, and agree on the right next step. Often that is a small fix. Sometimes it is a bigger build. Sometimes it is simply peace of mind that what you have is fine.

✓A full look at your setup
✓Where things slow down
✓A check on who can see what
✓Conversations with your team
✓Everything written down for you
✓A clear list of what to do next

Fix it or replace it? A simple guide →

05

Automate the busywork
for the manual work

Make · Zapier · custom

The report you rebuild by hand every Monday morning. The same customer details typed into two different places. The quote that has to be copied over by hand once it is accepted. All of it can happen on its own.

We use whichever approach fits your business, and you stay in control of all of it. Everything is documented clearly, and anything running on its own can be switched off in a single click whenever you want.

✓Your tools talking to each other
✓Type it once, it appears everywhere
✓Reports that send themselves
✓Approvals that move on their own
✓Emails and paperwork handled
✓An alert if something stops
06

Anything else
just ask, we probably can

Custom requests welcome

A spreadsheet nobody understands any more. A report nobody can read. Something small that does not fit any of the boxes above.

Plenty of our work does not fit neatly into a category: quick fixes, a training session for the team, an ongoing hand keeping things running well, or simply an hour spent working through a problem together. If it has anything to do with how your business keeps track of things, it is worth asking.

✓Quick one-off fixes
✓Reports and dashboards
✓An ongoing helping hand
✓Hands-on training
✓Help handing things over
✓A second pair of eyes
07

An AI assistant
like an extra team member

Something new

Not just software. We can set up a smart assistant that actually does the repetitive work for you, so your team can focus on customers instead of admin.

It answers calls, texts and common questions around the clock, books and confirms appointments, follows up when somebody does not show, and takes care of the typing that eats your evenings. It works with the tools you already have, so there is nothing new for anyone to learn, and you decide exactly what it is allowed to do.

✓Answers calls, texts and questions
✓Books and confirms appointments
✓Customer follow-ups
✓Takes care of the typing
✓Works with what you already use
✓You decide what it can do
08

A website for your business
that actually brings work in

Design and build

Most small business websites were built once, years ago, and nobody has been able to change them since. We design and build the whole thing, and we build it so you are never stuck waiting on someone to update a phone number.

It starts with what your customers need to understand in the first five seconds, and works back from there. Everything is made to load quickly, read properly on a phone, and connect to whatever you already use, so an enquiry goes straight to your inbox and gets recorded without anyone retyping it.

✓Designed around your customers
✓Reads well on any phone
✓Enquiry forms that reach you
✓Set up to be found on Google
✓Fast, with nothing bloated
✓Yours to update afterwards

Three ways we can work together.

Whichever one suits your business best. We will suggest one on the first call, and you are welcome to pick a different one.

Quick look

A look at things

We go through your setup and write up what we find, usually within a week.

  • A full look at your setup
  • Conversations with your team
  • Everything written down for you
  • A clear list of what to do next
Ask for a look
Most common

A build

We build the thing, in clear stages, with a finish line you can see.

  • Planned out together first
  • Built in stages you can see
  • Training for whoever uses it
  • We stay close after handover
Start a build
Ongoing

An ongoing hand

Time set aside for you each month, for businesses we already work with.

  • Time set aside every month
  • We answer you first
  • A catch-up call every few months
  • As much or as little as you need
Get in touch

Questions we get asked first.

What kinds of businesses do you work with?

Small businesses that run on software they did not build: booking, inventory, invoicing, customer records. Trades, clinics, studios, shops, service companies. The industry matters less than how the work moves through the business.

Can you fix what we already have, or does it have to be replaced?

Often it can be fixed. Software that half works usually has one or two things genuinely broken and a lot that is fine. We look first and tell you which it is.

What happens to our records if we move to a new system?

They come with you. We map what is in the old system, move it across, and check it against the original before anything is switched off. The old system stays available until the new one has proved itself.

How long does a project take?

It depends on what is being built, and we say which after the first look rather than before it. Smaller pieces land in weeks. A full replacement runs longer and is done in stages, so the business keeps working the whole way through.

Not sure which one fits? That is what the first call is for.

Tell us a bit about your business and we will come back with the simplest way to make your week easier.